Frequently Asked Questions - Paisafill alexa


ABOUT US

Paisafill.com is exclusively owned by Ontek India which is founded & maintained by young talented team of IT. We are not from a big house, its just a small endevour toward self emplyment & creating some scope for the employment of small teams. All team member are from top institute of india, who has been nurtured & incubated in top IT house & having a vast experience to meet the expectation & demand of the modern India.

Paisafill.com is first initiative of Ontek India as web presence. Before that Ontek india has provided so many desktop solutions & having tens of satisfied customers all over world covering veriety of fields like commercial, technical/scientific & metrological.

We are commited to provide & set new standard & definition of service industries. We are not in competition with the giant of the industries, but have something new from others, which can't be visible but surely you experience, some magical experience, which delight you, surprise you & off course, some reason for your smile.

We promise:

• An easy and instant recharging process
• A hassle-free online experience
• A safe and secure payment process
• Best discounts available in the market
• Simple voucher redemption
• No hidden costs
• No complex terms and conditions
• Total satisfaction
We want you to come back to us again and again !

When you successfully create a connection with your customers and employees, many of them might stay loyal for life and you'll have the chance for building a solid foundation of brand promoters. But achieving that connection is not an easy task. The companies that succeed are ones that stay true to their core values over the years and create a company that employees and customers are proud to associate with.

Sapna Mishra
Founder & CEO




CONTACT US

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Alternatively you can write us at care@paisafill.com or call us at 9555912080
Registered Office : 450 GF, Sector-17A, Gurgaon-122001(HR)

The primary purpose of Terms & Conditions is to cover the contractual conditions that may arise due to transactions between the User and Paisafill. The Terms & Conditions is more or less a legal contract between the User and Paisafill, the provisions of which may be amended from time to time, without prior notice to the User. The very use of Paisafill constitutes an implied acceptance to the terms, also covering any future modifications made by Paisafill.

Scope of Applicability
These conditions apply to any transaction, offer or agreement between the User and Paisafill. The present terms might also apply to agreements between Paisafill and third party vendors that need to be involved for providing the services promised by Paisafill.

Payment
At Paisafill, we accept a variety of payments that include VISA and Master Credit Cards, Debit Cards, Net Banking. We process these payments through our established payment gateway partner paybiz. The information filled by the User is done so on the concerned bank’s website and shall not be recorded with Paisafill.

Personal Information
By registering on Paisafill, you implicitly agree that the information provided by you at that time will be accurate, up to date, true and complete. The User, on any suspicion that information might not be secure, shall be responsible for getting in touch with Paisafill for intimating them about their concern.We collect information regarding email addresses, mobile number, primary password and the User Name. With the help of email address, we primarily identify the account and keep a record of the transactions done by that particular user. The mobile number will be used to inform the User about transaction history, offers and promotional campaigns of Paisafill from time to time.The password set by the User must be strong to protect his account. Paisafill recommends a combination of upper case, lower case, numerical digits and special characters to set their passwords. Please make note that Paisafill never asks for the User’s password, unless there is a specific request to change the password.

Recharge
Paisafill has tied up with a third party vendor for providing the recharge. We are not responsible for any delay, pricing and cancellation of recharge from the mobile operator/DTH operator end. The user is responsible for selection of the mobile operator as well as the recharge amount.

Service Delivery
We are responsible to connect you the operator of your choice, with the click of a button. We take all measures to ensure you have a smooth, hassle free experience on Paisafill website. However, at times non-performance of service, which is the failure at the operator’s end has a limited liability charge on Paisafill only.

Pricing
Unless otherwise stated, the prices on Paisafill are in Indian Rupees (INR), inclusive of VAT and including additional charges, if any.

Offers & Promotions
We engage the User in offers and promotional campaigns from time to time. The offers are primarily in the form of coupons which need to be redeemed at the time of transaction. At times, we also partner with third party retailers for issuing coupons. At such times, any loss, damage and injuries incurred by the end user are not the responsibility of Paisafill.

Privacy
We safeguard and protect all the primary information given by the User at the time of registration. For more information, go through our privacy policy for the entire scope.

Disputes
All disputes that are related to and/or result from these conditions will be within the jurisdiction of Gurgaon Court.

Information, Data & Proprietary Rights
Paisafill holds the proprietary rights on the content, images, graphics, videos etc. Any unauthorized use of the above without the permission of Paisafill is strictly prohibited and knowledge of misuse can be treated as an offence.

Non Transferability
The User is strictly prohibited from sharing his account with any other individual. Upon the event of death of user, after proper intimation will result in the termination of the account. Any income, if any will be transferred to the nominee of the registered member.

Feedback
The User is expected to report any abuse or misuse of the above terms and conditions to care@paisafill.com or call on our help desk number: 9555912080.

Registration
The primary purpose of Privacy Policy is to inform the User about how Paisafill uses the personal information that he submits while signing up on the Website. Paisafill takes huge steps to ensure that the privacy of the user is safeguarded under all circumstances.At the very outset, we would like to bring to notice that:
• The context and scope of this privacy policy applies to the information collected on Paisafill only.
• If the user doesn’t agree to the terms of this policy, he/she can choose to opt out of the registration process on Paisafill.
• By using this Site, the User both expressly and impliedly accepts the scope of this Privacy Policy.

The Information we require
At Paisafill, we use information that is just about necessary for us to provide a satisfactory and memorable service to the User.The information that we request from the User may be summarized as under:
At the time of Registration
• E-mail address of the User
• Mobile Phone number of the User At the time of Payment Bank / Payment details.
Kindly note that our payment gateway partner is considered a third party, and Paisafill will not be responsible for the misuse of information provided by the User to the third party.

How we use this information
Paisafill intends to provide a speedy, satisfactory and memorable service using the information given by the User at the time of registration. The information provided by the User is used for the following purposes:

Email
• As a login id that helps us identify your details
• As a primary contact to the User in case of payment or password reset information
• For the promotional campaigns of Paisafill, from time to time

Mobile Number
• To keep you updated with your Paisafill account
• Confirmation of authenticity using one time passwords, resetting passwords etc.
• Sending promotional offers from time to time

Password
• Primary password and its security question will be recorded by us at the time of registration
• However, it is the responsibility of the User to keep his/her password confidential

Other Information
Apart from the above, Paisafill also collects information about:
• The browser name
• The type of computer
• Operating System used
• Internet Service Provider details
• Other technical information
All the above information is collected by using ‘cookies’. Cookies are pockets of information placed by our web server into the User’s web browser for enhancing user experience and tracking his browsing patterns.

How we protect this information
Paisafill takes all appropriate measures to ensure that the information provided by the User is protected against unauthorized access, disclosure and destruction. All data exchange happens over a secured SSL channel that is encrypted and protected with digital signatures.

Sharing
Paisafill does not sell, trade or rent User’s personal information to third parties. However, we may only use aggregated numbers to present statistics to our stakeholders and advertisers.

Acceptance of Terms
As said earlier, the usage of this site implies acceptance of terms by the User. If the User doesn’t agree to the Terms, he/she can discontinue usage of the Site immediately.

At the very outset, Paisafill is not responsible for purchase of recharge for an incorrect mobile number, DTH or datacard number, intentionally or not.However, in case a transaction has been initiated by you on paisafill and the recharged amount has been charged to your bank account or paisafill creadit account but an equivalent recharge has not been delivered to you within 24 hours of the completion of the transaction citing reasons such as:
• Invalid recharge denomination
• Technical issues from the operator end
• Operator not reachable or registered with Paisafill
• Other issues

You may inform the same by writing to us at care@paisafill.com or filling up the feedback form in the Contact Us Page on www.paisafill.com. While writing, we request you to include the following in the email – the mobile/DTH account number, operator name, recharge value, transaction date and order number. This will help us escalate the matter and provide speedy redressal measures to you.

In general, a refund will be issued instantaneously. However in some cases, the refund may take 2 working days and you will receive a refund confirmation mail within that period. Please note in refund cases, the concerned bank may sometimes take 4-7 working days to post a credit to your account.

Alternatively you go to Self Care at Transaction History page & Click The Initiate Refund Button. Your Refund Initiated immediately.

In all cases 3% deduction is applicable as Refund Charges. You are suggested to keep this amount in Paisafill Credit Bal to avoid deduction.

Please note that in case of failure of the transaction, the money is directly refunded back into your Paisafill Credit account. This money can then be utilized for further recharge on Paisafill.

For any further queries, do write to us on care@paisafill.com along with details on your mobile number, recharge amount, operator details, transaction date and order number.



FAQS

Here you will found answer of your general questions. If you have any other question please write directly at care@paisafill.com


Paisafill is India’s fastest growing website for online recharge for Prepaid Mobile, Data Cards, DTH and Postpaid Mobile Bill Payment.

From time to time, we run various offers and distribute Promo codes through various mediums like a TV campaign, Facebook post, Youtube etc. you can apply it on intermediate checkout page.

Enter Mobile number and press Enter. Your Operator be selected automatically.if selected operator is not correct or it is a ported number, select manually. Enter amount & press proceed.

Please check your service provider's website and if the same plan is available on our site, you can go ahead and do the same recharge by selecting the same plan. Additionally, you can check 'View Plans' to select the desired recharge plans and that are available with us.

You can contact us by sending us a mail at care@paisa.com. We promise you a quick response!

Please follow us on our official Facebook (www.facebook.com/paisafill) and Twitter (https://twitter.com/paisafill) page for new offers.

Login in to your account using paisafill credentials. Click on "TRANSACTIONS HISTORY" to view all your transactions & then Click on "Invoice" for particular Transactions

Yes, you can reach us through Facebook and Twitter.

You can choose Contac-us option and leave us your valuable feedback.

Presently not! We don't charge any extra for any recharges/bill payments done on our website or app.

Wait for 5 minutes after the payment is successfully done. If your mobile number is still not recharged then write to us at care@paisafill.com. We will respond to it as soon as possible.

There are times when your operator may not be able to provide recharge services to any user. In such cases, we wait for the operator to fix the technical issue at their end and hence request you to try to attempt the recharge transaction after few hours.

For the first time please do a recharge using your new operator's portal. After that you can start using FreeCharge for recharging your mobile number. You need to enter the number and change the operator manually, in case if it shows the previous operator and then proceed with the recharge transaction.

Operators decide the recharge denominations circle-wise and they keep changing it from time to time. Please view and select the plans available on the website/app and process the recharges in order to receive the right benefits.

Plan showing the same on our site and the operator’s operator’s website: In case if the plan is the same on our website and the operator’s website and if you haven’t received the right benefits, you need to get in touch with the operator as they will be able to assist you on the benefits of the same. Plan showing different benefits on operator’s website: In case if the plan is different on the operator’s website and if you haven’t received the right benefits, please contact us at care@paisafill.com for further assistance.

Yes, you get your recharge immediately. As soon as the payment is made, you will get a confirmation mail from FreeCharge.in and a recharge message from your mobile operator. Generally it takes less than 10 seconds for the transaction to complete.

Absolutely. You can recharge for your loved ones using the same account. You just need to know the mobile number to make a successful recharge.

Although we would like you to reap maximum benefits of the coupons available, yes, you can also choose to recharge without opting for it.

There is absolutely no extra charge for recharging. You will get the same benefits that your mobile service provider offers you. We do not charge you anything extra for the recharge in the name of service charges, convenience charges or any other terms.

We are working hard to add more features, but unfortunately this recharge option is not available with us.

You can perform any number of transactions per day/month through our Website/APP/Mobile site. However, there might be restrictions from your banks end due to risks.

Yes. We're updating our list of billers continuously and rolling them out on all our platforms. Please check out the apps / website to confirm if your biller is present.

Special recharges are valid only for prepaid mobile phones. With these offers, you receive special prices on 2G, 3G, 4G, SMS and talktime packs. For special recharges, you need to select the plan from the list available on our website/app in order to avail the right benefits.

Absolutely! All connections to FreeCharge through the browser and application are 128-bit encrypted. This simply means that all your transactional & personal card details added while doing your online recharge will always be safe & secure. We are one of the top recharge site and are constantly getting ourselves tested and verified through certifications from top security vendors that are compliant with industry standards to help ensure the safe handling of sensitive information for both payments and recharges.

Paisafill offers you a comprehensive list of payment options - credit card, debit card, net banking, ATM card from all leading banks. You can either choose to pay through any of these options.

Yes, you can use your Debit/ATM card of most of the Indian Nationalised Banks to make a payment.

Paisafill offers various type of discount & deals & most competitive in market pattern.

We mail coupons time to time in customer inbox. Also you can find this on checkout page. Alternatively you can find it on scocial media pages.

It's always safe to change your password from time to time. In order to change your password, To set a new password, click on "Forgot Password" . Once you enter your registered email ID, a password reset link will be sent to your email through which you'll be able to set a new password.

To set a new password, click on "Forgot Password" . Once you enter your registered email ID, a password reset link will be sent to your email through which you'll be able to set a new password.

Go to your profile page & update the new mobile no.

To add money to your account, Click on "PF Credit Bal" after logging in to your account.Enter any amount & pay for that.The amount will reflect in your account in no time.